Refund policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags and in its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, please contact us at customer.services@shopella.net. 
Please note: Items returned to us without prior return approval will not be accepted.

Important Notice – Refund Policy
Refunds are not allowed once the product has been distributed or shipped. However, if the product has not yet been distributed, you may request a refund, and your money will be returned through your original payment method.

Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us right away so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including but not limited to:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the original item (if eligible) and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the same return conditions (unworn, unused, with tags, original packaging, and proof of purchase).

Refund Processing
If a refund is approved (only when the item has not been distributed), it will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us at customer.services@shopella.net.

✅ Summary:

  • Refunds are not available once the product has been shipped or distributed.

  • Returns are accepted under specific conditions within 7 days.

  • Non-returnable items include customized, perishable, or sale items.

  • Refunds, when approved, are processed within 10 business days.